Night Guest Relations Officer | Luxury Hotel | Cape Town | Lb
Job Description
Job Summary
Night Guest Relations Officer | Luxury Hotel | Cape Town
Kendrick Recruitment is seeking a well-presented and guest-focused Night Guest Relations Officer to join a prestigious luxury hotel in Cape Town. This position requires a professional who thrives in a hospitality environment, ensuring the highest level of guest satisfaction during night operations.
Package:
Salary: R8,500 - R9,500 per month (Negotiable depending on experience)
Live-out position
Key Responsibilities:
Provide exceptional guest service and ensure a warm welcome at all times
Handle late check-ins, early departures, and any guest queries during the night shift
Liaise with other departments to ensure smooth operations and guest satisfaction
Maintain accurate records of guest interactions and any incidents during the shift
Monitor hotel security and safety procedures during night hours
Assist with administrative tasks and preparation for the following day's operations
Requirements:
Previous experience in a similar role within a luxury hotel environment
Strong interpersonal and communication skills
Professional appearance and demeanour
Excellent problem-solving skills and the ability to remain calm under pressure
Flexible with working hours, including weekends and public holidays
Proficient in hotel management systems and MS Office Suite
Personal Attributes:
Friendly, approachable, and guest-orientated
Strong attention to detail
Ability to work independently and make sound decisions
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Job Detail
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Job IdJD1498387
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R8500 - 9500 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned