Job Description

Description:

Hyatt Regency Cape Town is currently seeking a Night Auditor to join our dynamic Hotel team. The Night Auditor is responsible for overseeing front desk duties during the night shift. Duties could include helping guest check in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

Duties & Responsibilities

The Night Auditor works at the front desk of a hotel during the night, and they must ensure the quality and integrity of the establishment are maintained just as diligently as they are during the day. Key duties and responsibilities but not limited:

• Balancing of the accounts from the day shift.
• Managing of the front desks activity and handling guest check ins and check outs.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handling customer requests and complaints and directing other employees or department accordingly.
• Creating invoices, bills and checks for vendors, employees and contractors.
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end of day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential booking.

Qualifications:

Night Auditor Skills & Qualifications

Night Auditor must be able to work independently with minimal supervision and should be able to coordinate and manage all types of people. Other skills and qualifications include:

• Strong customer service skills
• Knowledge of safety and security procedures
• Ability to perform computer-based tasks such as data entry, word processing, invoicing and billing.
• Attention to detail and organizational skills.
• Time management and multitasking skills
• Excellent verbal and written communication skills.
• Ability to solve problems and diffuse tense situations.

Hyatt