Job Description

Key Purpose

The job purpose involves daily management of telephonic claims notifications while ensuring alignment with the Amazing Service principle and program. The primary responsibility is to register all new claims by delivering exceptional service. Additionally, the role includes conducting telephonic claim audits and client surveys, as well as addressing queries related to existing claims. Final and completion of all tasks e.g. disbursement of funds etc

Key Responsibilities

1. Daily handling of telephonic claims notification

2. Alignment to business driver/Strategy

Alignment to the Amazing Service principle and program
3. Registration of all new claims through the delivery of amazing service

Handling of telephonic client new claim notifications Ensure that the amazing service principles are adhered to at all times Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times Ensuring that an accurate record of all interactions with customers is maintained, including making of accurate and comprehensive description of how the incident occurred and event log notes, if necessary Ensuring that the customers are always provided with all the necessary information if unsatisfied with the rejection, including, inter alia, engaging own specialist service provider to prove to the contrary, (Dispute or rejection) (e.g. management process), etc Ensure that customers are always kept informed and advised of the claims process or procedure, excess applicable. Conduct telephonic claim audits and client surveys Handle queries related to existing claims
4. Aligned to values and self-development

Align personal values to company values. Take responsibility for personal development.
Minimum Requirements

Minimum Education Qualification

Matric Preferred: Call Centre or Insurance Certificate/Diploma
Minimum Experience:

1-year experience in a home loan, customer service and call centre environment, Insurance Call centre experience an advantage Preferred: 2 years experience in a home loan, customer service and call centre environment, and Insurance Call Centre experience an advantage
Competencies

Generic Competencies:

Attention to detail Reliable Ability to work under pressure Ability to handle irate clients Effective time management
Technical Competencies:

Excellent verbal and written communication skills Excellent telephone etiquette Interpersonal skills Strong client service focus Ability to work in a team
Job Type: Full-time

Application Question(s):

Are you currently employed?
Language:

Afrikaans (Preferred)
Work Location: In person