Job Description

To achieve Clientxe2x80x99s Sales Plan objectives by actively selling products through:

Prospecting new accounts, developing, and maintaining customer support, identifying customer requirements for office equipment, matching customer requirements to existing equipment via written proposals, demonstrating equipment, resolving customer problems, ensuring proper installation of equipment, training customers on the proper use of equipment, and performing customer care calls to ensure customer satisfaction.

Key Responsibilities:

• Sell the products on offer in Voice / PABX Division / OA / Smart Solutions
• Reach target.
• Prospecting ongoing new clients monthly, updating Inform
• Developing and maintaining customer base and support,
• Identifying customer requirements for office equipment,
• Matching customer requirements to existing equipment via written proposals
• Demonstrating equipment
• Resolving customer problems
• Ensuring proper installation of equipment
• Training customers on the proper use of equipment
• Performing customer care calls to ensure customer satisfaction

Key Performance Areas:

• Sales
• Quotations and Tenders
• Support
• Appointments / New Customers
• Processing customer orders accurately and efficiently
• Motivation
• Administration and Systems (Client follow ups xe2x80x93 quotes; New Customers; Active Customers; Dormant Customers)
• Prospecting New / Existing Accounts
• Cost support
• Identifying needs, proposing solutions, ensuring installation & training of products and performing customer care calls.
• A minimum of 30 cold calls per day must be done.
• A minimum of 3 set appointments with potential customers per day and two new quotes.
• A minimum of 2 quotes per day
• Reaching targets set out by Management

Quotes & Tenders:

• Quotes are done on according to customers' requirements.
• Sales Consultant forwards Secretary quote to be typed.
• The Sales Consultant will then hand deliver the quote to the customer and discuss quote.
• Sales Consultant will collected Tender from customers.
• Tender discussed with Sales Manager, and General Manager and quote will be drawn up and hand delivered.
• All Quotes to be signed by Sales Consultant and Sales Manager. In the Sales managerxe2x80x99s absence the General Manager. Quotations invalid if not signed by the above signatories

Support:

• Help customers with support regarding information on products
• Customer queries

PERSONAL MOTIVATION:

• Positive mental attitude, Positive self-image
• Consideration for others
• Using your initiative, and Attention to detail
• Maintaining the set standards and culture of our team
• Achieving set objectives
• Your portfolio/territory - business - take ownership of your business
• Growing your business - Outbound calls on new business
• Self-management
• Self-discipline
• Efficiency levels
• Personal growth
• Striving to increase profitability
• Flexibility i.e. giving of yourself, your time and effort
• Friendly, helpful and professional when dealing with other departments and customers
• Being organized
• Being prompt and punctual
• Goal setting
• Being responsible
• Pro-active - Not Reactive
• Attitude, skill and knowledge
• Commitment, and Going the extra mile
• Neat Workstations
• Maintaining team morale i.e. keeping negativity at bay
• Prioritizing
• Dress for success
• Focusing on the character ethic versus the personality ethic i.e. Enhance strengths and improve weakness
• Problems solving - to be tactful & private when solving disputes
• Avoid bad language

Other

• Plans, organises, and prioritises the following sales activities on a daily basis: selling, intense customer prospection (cold calling), customer appointments, customer care visits, customer follow-up calls, customer training, demonstrations, and internal meetings. Ongoing Sales and paperwork training.
• Documents customer information (e.g., customer's name and location, type of existing office equipment, customer requirements for new office equipment) on an account profile form to create a record of all customer prospects.
• Conducts regular post-sale customer care visits to answer customer questions, solve customer problems, maintain rapport with customers, and identify additional office equipment needs.
• Being a team player (Help stay Motivated)
• To uphold the Consumable Divisions standards.
• Attendance of all meetings, functions, and training sessions during and after working hours.
• Adhere to all company policies and procedures.
• Adhere to dress code as determined by the Company.
• To uphold Company Standards.
• To always maintain respect and good relations with customers and staff.
• To ensure all C.O.D customer have paid in full.
• Keep your customers up to date regarding their back orders daily.

Remuneration Package:

• R10 000 Basic + Commission + Fuel

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xc2xa9 2023

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