Job Description

Network Engineer (L2) IT
Cape Town - Western Cape - South Africa

This vacancy is for a Network engineer (L2), based at a client site in Cape Town. The successful candidate will be responsible for day-to-day operations liaising with 3rd party vendors. Responsibilities will include but not be limited to troubleshooting, call logging and project-related work. The incumbent will be the champion between the client and vendors in all aspects of the environment they are responsible for.

Key Roles and Responsibilities:

• Log and attend to tickets using clients ticketing tool.
• Handle Incidents and service requests
• Configuration of Routers, Switches and Access Points (LTE, VSAT and Fortinet LTE sites)
• Router lifecycle management (Testing, RMA if faulty and scrapping if out of warranty).
• Data usage management per site. (Monitoring, investigation and reporting to client where excessive usage is found).
• Monthly reporting to client on uptime, data usage, projects, and changes etc.
• Daily client communication on various issues found in the network.
• Close and constant communication between Client internal and security teams.
• Third party Management and liaison between client and third party
• Monitoring of 3rd party Internet links between 3rd parties and IS Data center. (Logging calls to ISP for faults)
• Assist engineers remotely when they attend to faults at sites (Testing, Router replacements and re-configuration)
• IP address management at Retail sites, 3rd parties and Backend hardware at IS Data Centre
• Monitor network via monitoring tool.
• Troubleshoot network issues.
• Provide second level support to all incidents, requests and identify the root cause of incidents and problems.
• Timely escalation of all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management.
• Must be proficient in change management process with an ability to plan and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Provide second level support to all incidents, requests and identify the root cause of incidents and problems.
• Communicate with other teams and clients for extending support.

Academic Qualifications:

• Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• CCNA certification (essential)
• ITIL certification (essential)
• 3- 5 years' work experience in a similar role
• Driver's license (essential)
• Previous experience with Fortinet (Advantageous)
• Understanding of Cisco Security/Firewalls (Advantageous)

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Sabenza IT