Job Description

Role and Responsibilities

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Expectations:

Excellent written and verbal etiquette. Excellent attention to detail Work well under pressure in an ever-changing environment. Ability to follow predefined procedures/LLD/project plan Ability to meet deadlines and complete tasks within Project plan or customer SLA Ability to read/write knowledge base resources to resolve problems Positive attitude towards business and colleagues. Consistent, prompt delivery of tasks allocated. Punctuality when keeping appointments, effective time scheduling and management Ability to share knowledge and upskill others Well-presented/groomed to ensure professionalism at all times. Be prepared to perform overtime work both planned and unplanned, when required.

Key Duties and Responsibilities

The ability to quickly identify and remediate networking problems within the LAN, WLAN and WAN. The ability to design/implement/configure/troubleshoot Firewalls, Routers, Switches and AP's An understanding of Network Security including industry best practices.

Vendor Proficiency

FortiNet/Palo Alto - Security, Wireless, Reporting & Manager Cisco - Routing, Switching, Wireless, Security Ubiquity - Wireless HP/Aruba - Switches, Wireless

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Matric and N+ is essential CCNA/CCNP or equivalent certification Bachelor's degree in Computer Science or Information Technology Diploma (Beneficial)

PREFERRED SKILLS

Should have proven excellence as a Network Engineer or in another relevant position in the MSP environment.

o Excellent communication, both verbal and written


o Ability to manage Customer requests/escalations in quick succession


o Ability to form customer relationships

Good understanding of WAN and LAN Infrastructure's * 1-3 years' experience