Job Description

Background of the Company

Lindt & Sprxc3xbcngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprxc3xbcngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 15 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprxc3xbcngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprxc3xbcngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafxc3xa9s, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose

Responsible for building and maintaining strong relationships with key accounts. Support regional sales managers to increase sales and profitability.

Key Responsibilities

• Organized and able to analyze performance metrics
• Good negotiation skills and the ability to foster relationships with customers
• Facilitate communication with customers and build long-term relationships to achieve business goals
• Set and monitor targets for key account managers
• Network with key customers to identify and address specific needs
• Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
• Act as the liaison between customers and internal teams ensuring clientsxe2x80x99 requirements are met
• Identify and attract prospective strategic customers
• Ensure brand consistency
• Negotiate contracts
• Collect and analyze sales data and trends
• Maintain high customer satisfaction ratings, according to company standards
• Liaise with Sales and Marketing departments to set and implement strategies for new products
• Stay up-to-date with internal and external developments and suggest new ways to increase sales
• Manage or participate in Cross-Functional Targets

• Proven work experience (2-3 years minimum) in key account management
• Solid experience in sales and customer service
• Previous experience in negotiations of trading terms, promotional grids and PI implementation on a national level is a prerequisite
• Demonstrable experience in negotiating and meeting clients requirements
• In-depth understanding of sales performance metrics
• Hands on experience with MS Excel
• Excellent analytical and organizational skills
• Strong communication skills
• Ability to lead and motivate team members
• Availability to travel as needed

• BSc degree in Sales, Business Administration or relevant field

Lindt and Sprungli (South Africa)