Job Description

, a division of the Takealot Group is looking for a highly talented Food_Operations Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you've been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do
• Learn: We work with the best of the best, and then some.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here's your chance.

This role reports to the Head of Operations for Mr D.
Your responsibilities will include (but not limited to):
Operations Management & Planning

• Own all metrics related to restaurant partner operations with a continuous improvement focus
• Oversee restaurant operations, including restaurant device performance
• Manage daily restaurant trade exceptions
• Analyze performance, translate them into actionable insights and act on those insights where required
• Coordinate operational stakeholder support, including data and insights
• Lead the team dedicated to restaurant operations

Restaurant Device Management

• Responsible for the management of the partner device team
• Oversee the maintenance and operations of restaurant devices
• Ensure that Service Level Agreement (SLA) metrics to ensure performance are met
• Oversee the support of restaurants from the restaurant support & the restaurant device team
• Ensure continuous improvement SOPs related to the partner device team

Collaboration with Cross-Functional Teams

• Closely collaborate with the sales account management and key account management teams to tackle restaurant partner related operational queries
• Closely collaborate with the restaurant support team to improve partner support operations
• Collaborate with with restaurant onboarding team to improve processes related to restaurant onboarding
• Work closely with the product team to improve the product offering available to restaurant partners

Relationship Management

• Foster an operational relationship with key national partners with the purpose of improving operational efficiency
• Spend a considerable amount of time at key independent restaurants to gather insights for operational & promotional improvements

Continuous Improvement

• Own the improvement of all restaurant related operational & hygiene metrics (online ratio, acceptance ratio, restaurant delays, etc.)

Team Leadership

• Hire staff within budget and timelines.
• Lead, motivate, and manage a team dedicated to operational excellence. Provide training, set performance goals, and foster a positive and productive work environment.

Attributes

• Highly analytical and data-driven decision-making skills.
• Effective communication and collaboration skills.
• Project and team management skills.
• Influential, capable of motivating teams, and demonstrating learning agility.
• Adaptable to change, organized, and professional with keen attention to detail.
• Comfortable with ambiguity and able to implement processes effectively.
• Tech-savvy with the ability to work under pressure and prioritize tasks.

Qualifications & Experience

• A relevant university degree. Postgraduate degree would be advantageous
• A minimum of 5 years relevant experience with at least 2 years managing a team
• Operations experience in a restaurant environment
• Operations experience in an e-commerce environment is advantageous
• Proven leadership experience
• Proficiency in Advanced Excel
• Experience in roles that require a strong focus on customer satisfaction, with a proven ability to improve customer-facing operations
• Knowledge of SQL or Python is advantageous

Let's talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference