Job Description

Job Classification

Job Requisition: 141211

TA Specialist: Refilwe Falatsi

Closing Date: 8 August 2025

Location: Johannesburg

Cluster: Personal and Private Banking | Nedbank Insurance | Operations

Please Note: Preference will be given to applicants from Underrepresented Groups

Job Purpose

To compile damages appraisal fairly and accurately in line with TCF and Nedbank Insurance.

Job Responsibilities

Ensure customer satisfaction by always adhering to policy wording. Contribute to cost efficiencies through responsible utilisation of work-related resources and Assesses vehicles photographs. Develop pricing / program recommendations for certain repairs. Operational excellence through the delivery of work processes according to defined quality standards. Ability to negotiate favourable prices where required. To inspect the vehicle, find the cause of failure / problem, and supply a detailed but unbiased report, whichis impartial and fair. Strong communication skills and project management skills. Able to assist with complaints resolutions. Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn-around times. Build and maintain relationships with internal and external stakeholders through effective communicationand engagement. Share expert knowledge and industry trends with all stakeholders through technical and advisory services. Ensure extraordinary client experience through professional conduct and interactions. Improve workflow efficiency in order to provide a professional service delivery by proper allocation and application of time to the work plan. Schedule and coordinate activities for self and/or others by identifying the appropriate resources required toperform these activities within a specific time frame in order to achieve business objectives. Address disparities as a result of incorrect application of methodology and data by taking corrective action. Make balanced and informed decisions by identifying, analyzing, interpreting and applying relevant data. Manage cross functional relationships through consistent feedback on work flow progress. Mitigate risk through the application of technical skill by verifying, formulating and managing specialconditions, sign-offs, consents and any other requests from the business. Support the achievement of the business strategy, objectives and values by reviewing Nedbank andBusiness Unit Plan and ensuring delivered systems, process, services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe. Ensure professional conduct when dealing with all stakeholders through appropriate personal branding. Share knowledge and industry trends with team and stakeholders during formal and informal interaction. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes)that will improvethe functioning of stakeholders' businesses by highlighting benefits in support of the implementation ofrecommendations. Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and upskilling of identified candidates.
Contribute to a culture conducive to the achievement of transformation goals by participating in NedbankCulture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g..Green Strategy). Seek opportunities to improve business processes and systems by identifying and recommending effectiveways to operate and adding value to Nedbank.

People Specification

Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification

Higher Certificate in Short Term Insurance / Qualified Motor Technician / Spray Painter / Panel Beater with relevant assessment background
Essential Certification

Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) (Advantageous)
Minimum Experience Level

2-3 years' experience in Motor Assessments (Mechanical / Panel Beater / Spray Painter) essential in Short-Term insurance.

Technical / Professional Knowledge

Business writing Communication Strategies Data analysis Industry trends Principles of financial management Relevant software and systems knowledge Research methodology Decision-making process Valuation Methodology Construction Fundamentals Behavioural Competencies
Applied Learning Communication Customer Focus Decision Making Work Standards Managing Work Technical/Professional Knowledge and Skills
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Please contact the Nedbank Recruiting Team at +27 860 555 566