Job Description

Job Classification

• Job Requisition: 141211
• TA Specialist: Refilwe Falatsi
• Closing Date: 8 August 2025
• Location: Johannesburg
• Cluster: Personal and Private Banking | Nedbank Insurance | Operations
• Please Note: Preference will be given to applicants from Underrepresented Groups

Job Purpose
To compile damages appraisal fairly and accurately in line with TCF and Nedbank Insurance.
Job Responsibilities

• Ensure customer satisfaction by always adhering to policy wording.
• Contribute to cost efficiencies through responsible utilisation of work-related resources and Assesses vehicles photographs.
• Develop pricing / program recommendations for certain repairs.
• Operational excellence through the delivery of work processes according to defined quality standards.
• Ability to negotiate favourable prices where required.
• To inspect the vehicle, find the cause of failure / problem, and supply a detailed but unbiased report, whichis impartial and fair.
• Strong communication skills and project management skills.
• Able to assist with complaints resolutions.
• Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn-around times.
• Build and maintain relationships with internal and external stakeholders through effective communicationand engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Improve workflow efficiency in order to provide a professional service delivery by proper allocation and application of time to the work plan.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required toperform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying, analyzing, interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Mitigate risk through the application of technical skill by verifying, formulating and managing specialconditions, sign-offs, consents and any other requests from the business.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank andBusiness Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes)that will improvethe functioning of stakeholders' businesses by highlighting benefits in support of the implementation ofrecommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and upskilling of identified candidates.

Contribute to a culture conducive to the achievement of transformation goals by participating in NedbankCulture building initiatives (e.g. staff surveys etc). * Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g..Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effectiveways to operate and adding value to Nedbank.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification
Higher Certificate in Short Term Insurance / Qualified Motor Technician / Spray Painter / Panel Beater with relevant assessment background
Essential Certification
Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) (Advantageous)
Minimum Experience Level
2-3 years' experience in Motor Assessments (Mechanical / Panel Beater / Spray Painter) essential in Short-Term insurance.
Technical / Professional Knowledge

• Business writing
• Communication Strategies
• Data analysis
• Industry trends
• Principles of financial management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Valuation Methodology
• Construction Fundamentals

Behavioural Competencies

• Applied Learning
• Communication
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

Please contact the Nedbank Recruiting Team at +27 860 555 566
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