Job Description

Join Our Team: Junior Moodle Helpdesk Agent

Location: In-person - Big Bay, Cape Town | Type: Full-time | Sector: e-Learning Support

About Us

At

iLite

, we're passionate about transforming the online learning experience. As a leading provider of cutting-edge

Moodle hosting, support, and consulting services

, we empower organisations across a wide range of industries to deliver impactful e-learning. With our client base expanding, we're excited to welcome a

Junior Moodle Support Desk Agent

to our growing team.

If you're enthusiastic about tech, passionate about problem-solving, and thrive in a client-focused environment, we'd love to hear from you!

About the Role

We are looking for a

Junior Help Desk Agent

with a proactive attitude, a willingness to learn, and ideally some experience in a similar helpdesk or Moodle support role. You will be the first point of contact for our clients, helping them navigate technical issues, understand the Moodle platform, and get the best out of their e-learning environment.

Key Responsibilities

Provide

first-line support to Moodle users via

ZohoDeskand other helpdesk platforms. Troubleshoot and resolve

technical issues related to

Moodle,

user accounts,

course management, and

integrations*.
Assist clients with queries related to

system navigation,

settings, and

general functionality*.
Document issues and resolutions in the helpdesk system to

enhance knowledge

sharing*.
Work closely with the

technical team to escalate complex issueswhen necessary. Deliver exceptional customer service, ensuring

timely responses and clear communication*.

Requirements

Helpdesk Experience- Previous experience in a helpdesk or technical support role is required.

Helpdesk Software Knowledge- Familiarity with Zoho Desk is preferred, but experience with other ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is an advantage.

Computer Literacy- Strong technical skills, including proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

Problem-Solving Skills- Ability to diagnose technical issues and provide solutions efficiently.

Communication Skills- Excellent verbal and written communication skills in English.

Desirable Knowledge (Bonus Points!)

Moodle Knowledge- Experience with Moodle administration or support would be a huge plus.

IT Certification- Any relevant IT or customer support certifications (e.g., ITIL, CompTIA) would be beneficial.

Remote Support Experience- Ability to support clients remotely using remote access tools.

Why You'll Love Working with Us

Be part of an innovative and collaborative team. Gain hands-on experience with Moodle and other key technologies in the e-learning space. The opportunity to make a meaningful impact by helping clients enhance their learning delivery.

How to Apply

If this role sounds like a good fit for you, please send us your CV and a

brief cover letter

introducing yourself. Tell us:

What excites you about this opportunity How your experience aligns with the role Why you're interested in joining the team at iLite
We look forward to getting to know you and exploring how your skills and passion can help us support the future of online learning.

Job Types: Full-time, Temp to perm
Contract length: 3 months

Pay: R6000,00 per month

Work Location: In person