Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



To actively moderate, monitor & manage reputational risk across the Banks Social Media platforms. To explore product/sales opportunities & assists with fulfilment of such opportunities including Adoption and retaining clients at risk of attrition. To actively engage clients coming through priority queue and resolves general queries and Executive complaints coming through social media Priority queue. To own & resolve any queries or complaints including high risk nature complaints on social media.

Qualifications

Type of Qualification: Diploma

1-2 years Experience in brand management and customer engagement on social media platforms (Facebook, Twitter, Instagram, Hello Peter). Exposure to Salesforce. Experience in business writing.

3-4 years Client experience Management. Experience in dealing with customer queries and complaints within a financial institution.

Additional Information

Behavioural Competency:

• Articulating Information
• Checking Details Convincing People
• Developing Expertise
• Directing People
• Establishing Rapport
• Examining Information
• Following Procedures
• Making Decisions
• Taking Action
• Team Working
• Upholding Standards

Standard Bank