Job Description

Are you keen to be on the front line of site content protection by ensuring that all vehicle related data is scrutinized through carefully, analyzing customer data, across all channels of the AutoTrader world. The moderation agent ensures any inaccurate information is rejected or repaired in line with Auto Traders' strict quality standards. The moderation agent constantly seeks innovative ways to improve the customer experience on the AutoTrader website, whilst actively living the corporate value system.
Responsibilities - General


Escalate and resolve queries within a defined service level agreement (SLA) Comprehensive knowledge across multiple internal and external facing systems and products: Review, escalate and correct the following site content areas Performance analysis of customer profiles and high-risk customers are identified. Service assistance to Onboarding when required (off site visits & stock loading) Scrutiny: Rejecting suspected fraudulent adverts and repairing of low-quality private listings Ensure all strategic ad hoc campaigns are understood and delivered on within agreed specs. Reporting on weekly and monthly tasks and the performance of these tasks Ensure all VINS are verified to correct data standards and escalated when unable to verify a VIN via the VIN verification process.
Skills


Excellent bilingual verbal and written communication skills Excellent telephone Etiquette Outstanding problem solving skills Excellent administration skills Ability to use initiative Ability to trouble shoot online Systems Ability to trouble shoot all digital products Ability to learn Inter personal skills Ability to work in a team Decision making skills Ability to Multi-Task Excellent report writing skills MS Office Skills - Level One Time Management Skills Customer Service skills - Conflict Resolution Diary Management skills Telephone etiquette Customer Service Technical front line support
Minimum Requirements


Matric/ Grade 12 * At least 2 years' experience: Admin and Customer Support