Model Maker Help Desk Agent
Durbanville, Cape Town, South Africa
Job Description
Key Requirements:
- Minimum 2 years proven experience with Model Maker (essential)
- Experience with Survey Maker, Irrimaker, and Road Maker (advantageous)
- Proficient in TeamViewer and general computer literacy
- Quick learner with strong problem-solving skills
- Provide first-line support to clients using Model Maker software
- Assist users with installation, setup, and troubleshooting of Model Maker and related applications
- Guide clients through software functionality and resolve technical queries via phone, email, or remote support (TeamViewer)
- Escalate complex issues to senior support or developers when required
- Document support cases and maintain accurate ticket logs
- Provide basic training and tips to clients on Model Maker usage
- Test and report any software bugs or errors to the development team
- Ensure excellent customer service and maintain professional communication at all times
Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.
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Job Detail
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Job IdJD1624912
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurbanville, Cape Town, South Africa
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EducationNot mentioned