Job Description

Career Area:

Business Support Services

:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do xe2x80x93 but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here xe2x80x93 we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. When you join Caterpillar, you're joining a global team that cares not just about the work we do xe2x80x93 but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here xe2x80x93 we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Mining Regional Associate, you will support the three pillars within the Resource Industry Space namely: Product Support, Commercial Support, and Site Performance. This will include but not be limited to short and medium-term projects including some day-to-day support and administration. The main KPIs for the team that you will support include: What you will do: Product Support

• manage special projects to assist with product problem management covering Southern Africa
• have a direct bottom-line impact on Caterpillar and dealer financial results.
• NMI/NPI deployment, dealer development, and coordinating product group visits to the region.
• apply your knowledge of products, technology, and industry in support of Caterpillar, dealer, and customer expectations and needs.

Product Problem Management

• Support Investigation and resolution of product problems
• Develop and communicate ICA/PCA
• Manage Product Problem Impact on Local Fleet
• Develop Action Plans and Local ICAs

Product Performance

• Manage the application of service letters.
• Publish containment service letters.
• Technical Consultancy

Commercial Support

• Expertise in Caterpillar products.
• You will be a sales liaison among dealers, customers, and other Caterpillar personnel.
• You should be very familiar with the companyxe2x80x99s processes, systems, and methodologies and accountable for the identification, analysis, and resolution of needs and problems in an assigned industry.
• Counselling dealers in developing increased human performance capability.
• Providing guidance on existing and potential customer service issues and improvement measures within one industry
• Assisting dealers with forecast, sales/rental/used strategy planning and sales techniques.
• Supporting rollout of new products (e.g., products, parts, customer service agreements, other service products)
• Remain current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization.
• Direct your development and continual learning through experience and staying abreast of technology changes.
• Key learning comes from continued experience in the assigned industry, enhancing communication and people relationship skills, improving problem-solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems, and developing leadership abilities.
• You must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer, and customer needs.

Skills you will have:

• Technical Excellence - Extensive level of experience : Provides effective solutions to technical challenges through strong technical competence, effectively examining implications.
• Products and Services - Working knowledge : Explains key features, benefits, and advantages of current and new products.
• Value Selling xe2x80x93 Extensive level of experience: Has clear understanding of customer business needs and how to meet those needs. Coaches others on the application of 'value selling' principles and practices.
• Customer focus xe2x80x93 Extensive experience: Supports creation of products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, on-going feedback/improvement, and open communication with the ability to constructively engage diverse audience.

Degree and experience requirements:

• Highly desired is Mine Site Experience and requires Mining Industry Experience.
• A bachelorxe2x80x99s degree in an accredited Marketing, Financial, or Engineering curriculum.
• Some prior experience in field assignments, especially in the mining space would be an advantage.
• Demonstrated ability to work independently and on larger scale, more complex assignments.
• Attention to detail / numerical accuracy/ability to interrogate price proposals generated by dealer staff.

Top candidates will also have:

• Position requires previous field rep or significantly related dealer and customer support activities within the Continuous Improvement, service, or commercial areas where a complete understanding of dealer roles and responsibilities was demonstrated as was a proven capability to resolve issues working through the dealer.
• Thorough knowledge of company products and product applications, equipment management, product problem management, and/or warranty practices and procedures.
• Technical Product expertise required.
• Broad company knowledge a strong understanding of dealer operations, and field experience are also required.
• Knowledge of Caterpillar products, policies, and procedures
• Knowledge of the dealer territories / geographical areas covered.

Additional information:

• Must be willing to travel (up to 20% of the time)
• The candidate will be based at the new Caterpillar facility in Witfontein (Kempton Park) next to the R21.
• You will be required to be in the office 3 times a week.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application xe2x80x93 please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why- caterpillar.html
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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. About Caterpillar Caterpillar Inc. is the worldxe2x80x99s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, wexe2x80x99ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community .