Job Description

Role Overview

The Microsoft Telco Lead is a pivotal role within our telecommunications group, responsible for driving new customer acquisition and business growth across all operating companies (OpCos). Reporting to the Head of Applications and the Chief Commercial Officer, this role is instrumental in executing go-to-market strategies, collaborating closely with sales teams, and providing expert pre-sales support. The Microsoft Telco Lead ensures seamless renewals management, identifies upsell opportunities, and is committed to delivering enhanced value to our customers.



Key Responsibilities

Customer Acquisition Leadership: Oversee the effective execution of established acquisition drive strategies across all OpCos, ensuring alignment with overall business objectives. Provide guidance and recommend adjustments to our approach as needed to enhance effectiveness and support successful customer acquisition.
Sales Team Collaboration: Act as a subject matter expert, providing ongoing support and guidance to sales teams in the execution of focused initiatives and campaigns.

Pre-Sales Support: Deliver technical and commercial pre-sales support for key opportunities, including solution design, product demonstrations, and proposal drafting.

Performance Reporting: Monitor, analyse, and report on sales performance to the Head of Applications and Chief Commercial Officer, ensuring visibility of pipeline and outcomes.

Renewals and Upsell Management: Oversee renewals processes, proactively identify upsell and cross-sell opportunities, and work with account teams to maximise customer value.

Customer Value Addition: Continuously seek ways to enhance customer satisfaction and retention through tailored solutions, education, and post-sales engagement.

Required Skills and Qualifications

Minimum of 3 years' experience in a similar role within the telecommunications, IT, or software sectors, with a focus on Microsoft solutions and African markets. Demonstrable expertise in Microsoft CSP licensing model Current Microsoft certifications (e.g., Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified, or equivalent). AI certification or proven experience with Microsoft AI solutions.

Internal All Employees

Exceptional communication and presentation skills, with the ability to engage technical and non-technical stakeholders. Strong stakeholder management capabilities, able to influence and build relationships across diverse teams. Analytical mindset with proficiency in sales forecasting, pipeline management, and reporting tools.

Key

Competencies

Strategic thinking with the ability to translate business objectives into actionable plans. High degree of initiative and a results-driven approach. Ability to manage multiple priorities in a fast-paced, dynamic environment. * Commitment to ongoing professional development and staying current with Microsoft technologies.