Job Description

Configure and customize Dynamics 365 (modules:

finance, inventory, warehouse management, procurement and logistics) to meet business needs.



Oversee support with primary focus on finance, inventory, warehouse management, procurement and logistics.



Providing ongoing support and troubleshooting on the Dynamics365 platform.



Participate in discovery meetings with the client to understand current business processes that need to be incorporated into D365 F&O.



Direct supporting the Parts, Finance and Procurement business functions.



Provides IT application support across Southern African Countries where the company has an operational presence.



Provide direct support and engage business users/ stakeholders regarding the logged support cases, system awareness, and knowledge building.



Gather and document business requirements from clients.



Translate functional business objectives and critical success factors into functional documents



Configure application as appropriate to conform to business process definition



Train users in a hands-on methodology and develop training documentation



Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits.



Identify opportunities for system enhancements and process improvements.



Assist in project management tasks related to ERP implementation.



Perform and automate system monitoring procedures from an application perspective.



Support the other company rollouts based on support experiences gathered.



Develop and maintain system documentation and user guides based on support queries.



Perform system unit testing, validation and deployment of new releases.



Matric plus an IT Degree or 3 year National IT Diploma.

ITIL certification advantage.

Must have Certificate:

Dynamics 365 Finance Functional Consultant Associate.

Advantageous:

Certificate: Dynamics 365 Supply Chain Management Functional Consultant Expert.

Minimum of 2 or more Dynamics full cycle implementations.



Between 5 - 7 Years