Job Description

SUMMARY:

To manage a team of service delivery supervisors (SDS) in Infrastructure Deployment. To manage a multiple-site portfolio and be responsible for operational activities of the site service delivery supervisors, including performance standards and adherence to quality and HSE standards. Data controls and management, trend analysis, optimize network performance in collaboration with national and international stakeholders. To ensure work is distributed to the various service delivery managers as required. To supervise the execution of new projects. As part of the collaborative project team, comprising of Technicians, specialists and Project Managers from multiple functions that could be based locally and internationally.

ESSENTIAL DUTIES:

Supervision of new project execution


Assigns all work to the direct reports and ensures that all activities and hold points are attended by them. Ensures that the service delivery supervisors update the ATC SA systems as projects progress in a professional and timely manner. Ensures that the direct reports complete all relevant project documentation on the ATC SA systems. Performs site inspections and ensures all relevant quality standards are adhered to by ATC vendors. Responsible for performance reviews and the management of the team, as per the ATC SA performance management processes
HSE Compliance


Ensures the direct reports perform regular health, safety and environment (HSE) checks. Performs audits on ATC SA sites and ATC Vendors and Service Providers maintaining a level of compliance that will facilitate the success of annual audits by National and possibly international auditors, both internal and external. Ensures compliance with ATC HSE policies and standards.
Relationship management with Landlords


Responsible for the supervision of the team and their interaction with the landlords. Attends to landlord queries when the SDS requires support. Resolves landlord-related queries raised by the SDS and/or by the infrastructure PMs, Property team, the corrective and preventative maintenance teams (Power & Tower).
Management of customer queries, complaints and investigations


Attends to all customer queries and routes them to the relevant internal stakeholders for resolution. Resolves issues and updates all relevant stakeholders on all relevant information required. Assists with Utilities investigations when required, and identifies the relevant direct report to assist with the investigation.
Quality Management


Ensures work performed by the direct reports and by all third-party contractors is completed as per the required quality standards. Performs site quality audits to ensure that contractors and the service delivery supervisors and project managers are complying with HSE requirements and quality standards. Verifies the correct installation of ATCSA equipment and assets by performing audits against the SOW and installation specification documents. Ensures ATCSA assets are captured accurately in the ATP documentation for asset creation by performing regular quality checks. Completes relevant audit documentation. Provides feedback on findings and remedial action to the line manager (either the Head of Power Deployment or the Head of Infrastructure Deployment).
Data capturing, Monitoring, Management and Trend Analysis


Accountable for the compilation and submission of all required reports to the line manager (either the Head of Power Deployment or the Head of Infrastructure Deployment).

SUPERVISORY RESPONSIBILITIES:

Supervise and manage the performance of Service Delivery Supervisors.

QUALIFICATIONS:

Relevant National Technical Diploma (N4 / N6 or S4 / S6) or relevant three-year degree Project management qualification is an advantage HSE Practitioner ISO 9001 Fall arrest Defensive Driving Certifications:
Level 1 First Aid
+

EDUCATION AND EXPERIENCE:

5 to 10 years' work experience required, which includes: People Leadership Team management - Coaching and Mentoring + Project management
+ Site build
+ Site design
+ Site auditing
Site maintenance
+

Technical competencies could typically include: + Computer literacy (Excel, PowerPoint, Word)
+ Office Track (ATC-specific)
+ Siterra (ATC-specific)
+ Ariscu (ATC-specific)
+ Risk management ability
+ Project management skills
+ Quality assurance skills
+ Risk assessment skills
+ Problem solving skills
+ First Aid skills
+ Basic fire-fighting skills
+ Defensive driving skills
+ Off-road 4X4 skills


American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.




We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!




For more information about how American Tower is building a more connected world, visit americantower.com.




American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.