Job Description

Are you an organized, empathetic, and detail-oriented professional with a strong understanding of medical aid and medical insurance processes? Do you excel in a fast-paced, customer-facing environment? Our leading radiology center in Johannesburg is seeking a highly skilled

Receptionist & Administrator

to be the welcoming face of our facility, ensuring a seamless experience for our patients from arrival to billing.

This pivotal role requires a unique blend of exceptional administrative skills and a critical ability to navigate medical aid schemes, accurately codify services, and provide precise quotes to patients.

About the Role

As our Front Desk Receptionist & Administrator, you will be the first point of contact for our patients, embodying our commitment to excellent service. Beyond standard reception duties, your expertise in medical aid and service coding will be essential in ensuring accurate and efficient patient registration and billing.

Key Responsibilities

Front Desk Management:

Greet patients warmly, manage patient flow, answer and direct calls, schedule appointments, and maintain a professional and welcoming reception area.

Patient Registration:

Accurately capture patient demographics and medical aid/insurance details.

Medical Aid & Medical Insurance Expertise:

Understand various medical aid schemes and types of medical insurance.

Verify patient benefits and eligibility

with different medical aids.

Interpret and apply correct diagnostic codes

(e.g., ICD-10, CPT, NAPPI codes) by referring to our established service-to-code mapping system.

Generate accurate quotes for services

based on medical aid benefits and applicable codes, clearly explaining patient co-payments or private rates.

Billing & Payments:

Process payments, issue receipts, and assist with general billing inquiries.

Administrative Support:

Maintain patient records, manage filing systems (physical and electronic), handle correspondence, and provide general administrative support to the lab team.

Problem Resolution:

Address patient queries and concerns with professionalism and empathy, escalating complex issues when necessary.

Communication:

Liaise effectively with patients, medical aid companies, and internal laboratory staff.

Desired Experience & Qualifications

Minimum 3-5 years of experience in a medical receptionist, administrative, or billing role within a healthcare environment

(e.g., medical practice, hospital, or laboratory). Familiarity and knowledge of HIMS and PACS. Proven, hands-on experience and a strong understanding of medical aid schemes, medical insurance processes, and benefit verification in South Africa. Demonstrable ability to work with medical coding systems (e.g., ICD-10, CPT, NAPPI codes) and apply them accurately to services for quoting purposes. Excellent computer literacy, including proficiency in Microsoft Office Suite and ideally experience with medical practice management software. Exceptional verbal and written communication skills in English. Strong interpersonal skills with a patient, empathetic, and professional demeanor. High level of accuracy and attention to detail, especially when handling sensitive patient information and financial data. Ability to multitask and work efficiently in a busy environment. Reliable, punctual, and highly organized. Valid South African citizen.

Package & Remuneration

Salary:

Commensurate with experience and qualifications.
If you are a proactive and skilled administrator with a solid background in medical aid administration and coding, and you thrive in a patient-focused environment, we invite you to apply by sending your resume with the email subject line as ROSEBANK-RECEPTIONIST to jobs@proscanradiology.co.za. Join our team in Johannesburg and become a vital part of our commitment to diagnostic excellence!

Job Types: Full-time, Permanent

Work Location: In person