Job Description

Our client, a specialized medical practice located in Stellenbosch,
is currently seeking a front-line medical receptionist who thrives in a medical environment to join their dedicated team.
Requirements:

• Matric
• Fully Bilingual (English and Afrikaans)
• Experience in medical reception
• Good communication Skills (interpersonal, written & verbal)
• Own reliable transport
• Computer Literate (MS Word, MS Excel and Outlook)
• Client / patient service driven
• Good administration skills

Key Responsibilities:

• Overseeing the day-to-day operations of the practice
• Greeting and assisting patients in a courteous and kind manner, whether in person or telephonically
• Registering new patients and capturing insurance / medical aid information
• Submitting quotations and motivations to medical aids and following up on them timeously
• Overseeing accounts receivable and accounts payable
• Debt collecting
• Liaising with medical aids regarding authorisations, payments etc. and following up timeously
• Liaising with colleagues' / Drs' rooms
• Maintaining patient records
• Addressing patient concerns and questions re. appointments, accounts etc.
• Maintaining practice inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
• Communicating with the billing department
• Scheduling patient appointments, ensuring efficient use of healthcare providers' time
• Respond to inquiries from patients, families, and other healthcare providers with professionalism and courtesy
• Relaying messages accurately and in a timely manner
• Performing general clerical duties such as photocopying, faxing, filing, and maintaining the office
• Receiving cash and credit card payments and receipting