Job Description

Job Title:

Medical Receptionist

Location:

The Back Clinic - Gqeberha (Port Elizabeth)

Job Type:

Permanent, Full-Time

About Us:

The Back Clinic is a trusted, multidisciplinary healthcare practice dedicated to delivering excellent patient care and support. We are seeking a

Medical Receptionist

to provide administrative support to our clinical teams, supervisors, and managers, while ensuring smooth day-to-day operations within the practice.

Purpose of the Role:

The Medical Receptionist plays a vital role in patient care, administration, and operational support. This role is essential in ensuring effective patient treatment, accurate record-keeping, and seamless coordination between staff and patients.

Key Responsibilities

1. Patient Care & Education

Ensure patients are educated about their treatment plans and attend scheduled appointments. Manage bookings, rescheduling, and patient attendance. Maintain a high standard of customer service and patient flow. Support patient completion targets and assist with reducing drop-off rates. Ensure prompt and accurate billing, invoicing, and capturing of payments. Communicate effectively with patients and practitioners; escalate queries, complaints, or compliments appropriately.

2. Reporting & Data Management

Capture patient information accurately on all relevant systems (e.g., MedEdi, booking systems). Assist in preparing patient, medical aid, and clinic reports (weekly, monthly, annual). Maintain accuracy in data capturing and reporting.

3. General Administration

Handle phone calls, emails, and in-person queries with professionalism. Prepare daily appointment sheets and check for accuracy. Maintain filing systems and patient records. Support patient requests promptly and efficiently. Stand in for the Practice Administrator when required.

Competencies & Requirements

Skills:

Excellent interpersonal and communication skills. Strong organizational and administrative skills.

Knowledge:

Basic healthcare knowledge (billing, ethics, and medical practice protocols). Familiarity with medical practice software (MedEdi, booking systems) is advantageous. Proficiency in Microsoft Office (Word, Excel) and Google Workspace.

Attributes:

Self-motivated, able to work independently. Empathetic, patient-focused, and considerate. Highly productive, deadline-driven, and goal-oriented. Collaborative and able to work in a multidisciplinary team. Positive, professional, and adaptable.

What We Offer

A professional and supportive work environment. Opportunity to grow within a well-structured healthcare practice. Competitive salary based on experience.

How to Apply:

Complete the following screening questions:

https://forms.gle/fvzAMXR4rk9cLZbu5

Job Types: Part-time, Permanent

Work Location: In person