Job Description

Daily reception operations, ensuring exceptional guest service, managing staff schedules, and training team members. Key duties include resolving customer complaints, managing check-in/check-out processes, maintaining lobby appearance, and coordinating with other departments like housekeeping. Manage supplies, and security protocols.

Core Responsibilities

Staff Supervision & Training:

Scheduling, and evaluating front desk staff to ensure high-quality service.

Guest Relations & Issue Resolution:

Handling guest inquiries, special requests, and complaints with a solutions-oriented approach to ensure satisfaction.

Operational Management:

Overseeing day-to-day operations, including checking guests in and out, managing room assignments, and maintaining accurate records.

Administrative Duties:

Managing the front desk sales, ordering office supplies, and preparing reports for management.

Safety & Security:

Ensuring compliance with company policies, maintaining a safe environment, and monitoring front desk security.

Interdepartmental Coordination:

Communicating with staff, housekeeping and maintenance teams to ensure rooms are prepared for guests.

Key Skills for Success

Leadership:

Ability to manage, motivate, and work with a team.

Communication:

Excellent verbal and written communication for guest and staff interaction.

Problem-Solving:

Quick thinking to handle emergencies and resolve conflicts.

Organizational Skills:

Managing multiple tasks and prioritizing effectively.

Technical Proficiency:

Knowledge of Microsoft Word, Outlook, Excel, Internet and typing are expected of the applicant

Appointment Book

: Management of appointments and point of sale management and upkeep of client base and stock in and out coming

Professional

: Neat, clean, formal dress

Sales

: Always se the opportunity to create more sales with current patients

Stock

: Manage levels on booking system

Parcels

: Manage in and out coming parcels
Job Types: Full-time, Permanent

Pay: R15000,00 - R20000,00 per month

Experience:

Receptionist: 1 year (Preferred)
Work Location: In person