Job Description

About the Role
As the face of our practice, you will play a key role in ensuring smooth daily operations and delivering an outstanding patient experience. This position is full-time, requiring availability Monday to Friday (full day) and Saturday (half day).
Key Responsibilities

• Welcome and assist patients with warmth and professionalism.
• Manage the practices front desk, including scheduling appointments and managing diaries.
• Efficiently handle phone calls, emails, and patient enquiries.
• Process patient billing and payments using Altron HealthTech - Elixir Live systems.
• Maintain patient records, ensuring confidentiality and compliance with healthcare regulations.
• Collect payments from patients at the time of consultation, follow up on outstanding accounts with patients in a professional and timely manner, and manage the practices debtor book to ensure all accounts are up to date and reconciled.
• Oversee the practices day-to-day administrative tasks, ensuring a well-organized and functional office environment.
• Liaise with medical suppliers and service providers as needed.
• Assist with additional office duties, such as inventory management and reporting.

• Previous experience in a medical practice or similar environment required.
• Experience with Altron HealthTech - Elixir Live stystem is essential.
• Strong verbal and written communication skills.
• Excellent multitasking and time-management abilities.
• Friendly, compassionate, and patient-focused demeanour.
• Must be able to work full days from Monday to Friday and half days on Saturdays.

• A supportive and professional work environment.
• Competitive salary based on experience.
• Opportunities to grow within the practice.