Job Description

Listing reference:

021425

Listing status:

Online

Apply by:

15 September 2025

Position summary

Industry:

Pharmaceutical Sector

Job category:

FMCG, Retail, Wholesale and Supply Chain

Location:

Gauteng

Contract:

Permanent

EE position:

Yes

About our company

Clicks Group

Introduction

We are seeking to appoint a Medical Aid Administrator who is: passionate about providing patient-centred services and able to build customer loyalty. This role be based in our 24hr Pharmacy in Bassonia.

Job description

Key Responsibilities:

Coordinate with medical aid schemes in assisting with chronic authorisations, medication advances, and special claims for customers Ensure timely and accurate processing of medical aid claims Liaise effectively with doctors, pathologists, and other healthcare professionals to resolve queries and secure authorisations Communicate any co-payments, levies, or shortfalls clearly and professionally to customers Maintain accurate records and documentation of all claim-related activities Ensure compliance with medical aid policies, legislation, and company procedure Manage and resolve customer complaints with empathy and professionalism Guide customers on medical aid benefits and processes Support pharmacists, assistants, and management with any medical aid-related administrative functions Open Debtor Accounts (possibly assist blisterpacking department - with opening accounts by liaising with debtors dept)

Minimum requirements

Qualifications & Experience:

Matric certificate (Grade 12) Further Education and Training Certificate Pharmacist Assistance Minimum of 2 years' experience in medical aid or healthcare administration Minimum 1 year in the role of Pharmacist Assistant Post Basic Strong understanding of medical aid schemes and claim processes

Skills and Abilities:

Excellent communication and interpersonal skills Strong organizational and time management abilities Attention to detail and accuracy in data handling Ability to work independently and as part of a team Ability to work under pressure in a fast-paced retail pharmacy environment Proficiency in the pharmacy system and Microsoft Office Suite Problem-solving skills and the ability to handle confidential information discreetly

Competencies:

Adhering to Principles and Values Working with People Delivering Results and Meeting Customer Expectations Following Instructions and Procedures Relating and Networking * Planning and Organising