Job Description

Lereko Motors Polokwane

currently has a vacancy for a

Master Technician

, reporting to the

Manager: Service.

The primary purpose of this position is to repair Trucks according to dealer/distributor's standards and specifications in the most productive way.

Main Job Activities:

Workshop Productivity:

Responsible for attaining UDSA servicing times Responsible for indicating possible future vehicle faults and servicing requirements Responsible for noting and reporting on all components, material and consumables Responsible for interpreting and implementing technical skill Responsible for the testing of vehicles Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets

Customer Service:

Analyze accurately customers' needs and action accordingly Maintain a fix right first time policy by ensuring quality workmanship Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety Establish authorization for extra work Ensure all work carried out to UDSA safety standards Ensure maximum use of servicing knowledge and skill to achieve effective and safe service Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised Protect customers vehicles with covers and dust sheets and safeguard their contents Improve and maintain customer service index percentages to agreed standards Monitor come backs - feedback from quality controller/foreman and customer satisfaction reports

Cost Control:

Ensure all hours and material usage are accurately recorded Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair Minimize wastage of all materials, oils and fluids

Product Knowledge and training:

Attend all training identified by management to ensure a high product knowledge skill level Maintain and develop the skill level on all UDSA diagnostic equipment Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

Education & experience:

Minimum Grade 12 Computer Literacy Trade certificate: Diesel Mechanic Valid driver's licence code 14 with PDP Volvo Truck & BUS experience highly preferable 5 years Master Technician experience

Skills & personal attributes:

Integrity Team Work Follow through skills Self-driven and resilient Ability to cope with pressure * Interpersonal skills (emotional maturity / cross functional collaboration)