Job Description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the job
This is a high-paced, hands-on role supporting the Global Client Marketing team in delivering against key client priorities, particularly during crisis management and commercially sensitive situations. The ideal candidate is energised by a fast-moving environment, can pivot seamlessly between projects, and consistently delivers work of exceptional quality with meticulous attention to detail.
You'll work closely with senior leaders, client teams, and subject matter experts to shape and deliver both strategic and tactical communications for our clients who embed Priority Pass and LoungeKey into their benefits programmes to reward and retain their most valuable cardholders. The focus of this role is to shape our approach and develop messaging that protect and strengthen our client relationships during moments of uncertainty, change, or challenge.
Key Responsibilities

• Act as a flexible and proactive team player, partnering with Commercial teams to coordinate client responses and lead the development of clear, timely, and empathetic communications around business-critical issues such as service disruptions, commercial disputes, regulatory changes, or reputational risks.
• Build strong, collaborative relationships with Regional Marketing Managers, VPs, and Global Account Directors to deliver integrated, multi-market Initiatives and communications that are aligned, accurate, and strategically sound
• Multitask across diverse projects - from ad-hoc client issues and crisis response to routine yet essential deliverables such as tax, finance and invoicing updates while maintaining high delivery standards and alignment with global priorities.
• Produce and quality-check client-facing materials (GTM decks, FAQs, onboarding kits, videos, and engagement reports) with a focus on speed, accuracy, and professionalism.
• Help develop and implement global communication strategies to ensure consistent client messaging and rapid response across channels.
• Use Salesforce and analytics tools to track, measure, and report on engagement and campaign performance, ensuring insights inform future actions.
• Contribute to bi-monthly client updates and ad hoc global communications, ensuring key stakeholders are informed and aligned.
• Stay close to product updates and roadmaps, creating tailored GTM strategies to support new feature releases or client announcements.
• Operate comfortably in a high-velocity, evolving environment where flexibility and adaptability are essential.
• Balance multiple concurrent priorities, from client communications to foundational operational updates, ensuring all outputs meet global standards.

Knowledge, skills and experience required

• Degree educated or equivalent qualification
• 6/7 years' experience in a b2c or b2b marketing communications role
• Demonstrated experience in corporate or internal communications within a complex, client-facing organisation. You understand how to communicate clearly and credibly on behalf of a business, especially in high-stakes situations
• Able to quickly assess complex situations, identify communication risks and opportunities, and develop clear, actionable communication strategies that align with business objectives
• Financial services, fintech or relevant travel background - knowledge of the payments industry and marketplace preferred
• Strong interest in travel and financial services trends and developments, particularly in terms of customer and digital trends.
• Demonstrate strong communication, attention to detail, and accountability in supporting the global team's ambitious delivery goals.
• Thrive in a role where priorities can shift quickly, requiring a balance of strategic thinking and hands-on execution.
• Exceptional project management, collaboration, problem-solving, organizational, writing and presentation skills.
• Strong IT skills and proficient in using MS Office and Adobe creative suite programs
• Collaborative skills: You will be expected to collaborate with multiple teams across the business. This will often include the commercial and wider marketing department, project managers, product & propositions team, data & insights and senior executives.
• Communication skills: The ability to speak and write to a high standard is crucial. You will frequently have to distil complex information into a digestible format for different audiences in addition to writing engaging copy and telling the 'story' of our product and innovations.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Skills Required