Job Description

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

Purpose

Hogan Lovells is a leading global law firm with 42+ locations, providing business-oriented legal advice and high-quality service across its breadth of practices to clients around the world. Our growing and innovative Marketing & Business Development (M&BD) department is looking for the right candidate to serve as an M&BD Systems Coordinator.

Reporting to the M&BD Systems Team lead, the M&BD Systems Coordinator will play a critical role in the evolution and implementation of the firm's marketing technology initiatives. An IT background will be advantageous.

Key Accountabilities of the Performance Area

• Maintain and update training resources for various systems including intranet pages, user guides, and videos.
• Host training sessions on the systems managed by the team.
• Support on medium to large team projects and lead on smaller projects including project planning and management to ensure projects are successful and meet deadlines.
• Build and maintain reports for the marketing technology stack.
• Test and provide feedback on system updates and enhancements.
• Provide user support through tickets logged on the Service Now platform, while adhering to SLAxe2x80x99s.
• Review and ensure all content and data in the systems are current and accurate.
• Maintain and update the taxonomies and data structures within the marketing technology stacks.
• Advise teams and users on application usage to meet user requirements and needs.
• Monitor system performance and recommend system performance improvements.
• Work with vendors and other teams to develop best practices and processes for applications.
• Support with troubleshooting any technical issues with the technology systems.
• Perform data privacy and compliance reviews and updates for systems as needed.
• Review and update backend systems to ensure administrative accuracy.

REQUIREMENTS PROFILE

QUALIFICATIONS

Title: Grade 12 or equivalent

NQF Level: 4

Importance: Essential

Title: Bachelorxe2x80x99s degree in marketing or IT required

NQF Level: 6/7

Importance: Essential

MENTAL & ENVIRONMENTAL / LEGAL REQUIREMENTS

• After being briefed or trained, have the ability to work independently and without supervision.
• Must be able to work concentrated for extensive periods of the day and complete repetitive tasks without any errors.
• Must be able to communicate proficiently with global stakeholders, including colleagues based in international offices.
• Must be able to work towards deadlines.
• Must be able to maintain strict adherence to confidentiality policies.
• Must have clear criminal and credit records.

EXPERIENCE

Education and Experience: Experience in a professional services organization

Involvement: Operational

Period (Year(s): 1-2

Importance: Required

Education and Experience: Direct experience in database and/or related application management, marketing technologies, contact management and CRM systems.

Involvement: Operational

Period (Year(s): 1-2

Importance: Required

Education and Experience: Experience and knowledge of e-communications

Involvement: Operational

Period (Year(s): 1 - 2

Importance: Required

KNOWLEDGE, SKILLS AND COMPETENCIES

System Skills

Description: Microsoft Office

Importance: Intermediate

Description: SharePoint, CRM system, and e-marketing

Importance: Intermediate

Description: Knowledge in Word, PPT and Excel specially with using the various application tools in developing and working with templates.

Importance: Advanced

Knowledge and Skills

• Analytical skills
• Organizational and time management skills
• Business writing
• Good listening, writing and verbal communication skills.
• Work independently and on own initiative within specified guidelines or processes
• Well-developed interpersonal skills and able to deal with colleagues at all levels.
• Commercial awareness

Behavioral competencies

• Ability to handle queries efficiently with diplomacy and tact.
• Ability to follow instructions precisely.
• Adapting and responding to change
• Strong work ethic with an inherent sense of urgency
• Delivering results and meeting business expectations
• Working constructively with others
• Delivering through others

Hogan Lovells