Job Description

This role offers a dynamic opportunity to support both the Marketing Team with day-to-day administrative and ad-hoc duties, and the Events and Hospitality Team with essential administration and on-the-day coordination of estate events, functions, and guest experiences. The ideal candidate is highly organised, a strong communicator, a quick learner, and thrives in a fast-paced, luxury environment.

Key Responsibilities

Marketing Support

Administrative Assistance:

Provide comprehensive administrative support, including scheduling meetings, managing calendars, processing invoices, tracking budgets, and coordinating team logistics.

Content and Digital Asset Management:

Assist with the organisation and archival of marketing assets (photos, videos, copy, etc.). Coordinate the flow of content to relevant internal teams or external agencies.

Social Media and Website Support:

Assist with basic content scheduling, community monitoring (e.g., responding to guest reviews and simple social media comments), and routine website updates under the guidance of the Marketing Manager.

Collateral & Inventory:

Manage the inventory of marketing materials, brochures, and in-house signage, coordinating re-orders and ensuring consistent branding.

Ad-Hoc Projects:

Undertake various ad-hoc tasks and projects as required by the Marketing Manager to support campaigns, promotions, and brand initiatives.

Events Administration:

Assist the Events and Hospitality Team with administrative tasks related to bookings, including maintaining the events calendar, creating basic function sheets, managing RSVP lists, and handling initial guest enquiries via email or phone.

Supplier Coordination:

Assist with liaising with internal departments (e.g., kitchen, cellar) and external suppliers (e.g., florists, technical support) to confirm arrangements for events.

On-the-Day Activation:

Provide practical, hands-on support for winery-hosted events, premium tour group experiences, corporate functions, and weddings, including: Set-up and breakdown assistance (e.g., checking place settings, arranging seating plans, setting up registration tables). Guest registration and management on arrival. Acting as a friendly and professional on-site support to the Events team, ensuring a seamless guest experience.

Guest Experience Support:

Assist with administrative tasks related to the Tasting Room or Manor House bookings as needed, ensuring all guest information is accurately captured.

Required Skills & Qualifications

A relevant tertiary qualification (Diploma or Degree) in Marketing, Communications, Hospitality Management, or a related field. 1-2 years of experience in an administrative support, junior marketing, or junior events role is advantageous. Exceptional organisational and time-management skills, with a proven ability to manage multiple tasks and deadlines simultaneously. High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Meta Business Suite and/or Google Workspace. Excellent written and verbal communication skills in English (Afrikaans proficiency is a plus). A professional, friendly, and energetic demeanour, with a passion for hospitality and luxury service. A valid driver's licence and reliable transport.

Key Competencies

Attention to Detail:

Meticulous in administrative work and on-site execution.

Proactivity:

Able to anticipate needs and take initiative without constant supervision.

Team Player:

Willingness to support multiple teams and adapt to various tasks as needed.

Flexibility:

Must be willing to work occasional weekends and after-hours as required for event support (time in lieu or overtime will be managed per company policy).

Creativity:

Able to contribute fresh ideas for campaigns, content, and event activations.

Job Types: Full-time, Permanent

Pay: Up to R20000,00 per month

Work Location: In person