Job Description

:
Your experience as a highly organised, proactive, mature and detail-oriented professional is required in this full-time, in-office, dual-capacity role in the beauty industry. This position is ideal for a dynamic individual who thrives in a fast-paced environment and is passionate about both administrative excellence and creative marketing.
This will be a split role across general admin and office (and product) management with a split focus on client management and marketing.

• The key factor for this role which is a non negotiable is that you are highly proficient and have impressive skills in Microsoft PowerPoint as well as Excel.

In this role you will also be required to manage written and telephonic communications related to stock, supporting documentation and invoices. You will assist with office duties such as order creation, packing slips, and waybill generation.
The role requires regular interaction with both customers and suppliers. The ideal candidate will additionally have a good understanding of social media management,and possibly experience using Shopify. You will be involved in providing customer support and possibly creating engaging content.
Key Responsibilities:

• Ability to solve admin and communication needs with ease.

• Creating PowerPoint presentations

• Creation and maintenance of several Excel documents

• Ability to create efficient Excel systems for the team to use and work off

Office Administration Duties:

• Create and print customer orders, packing slips, and delivery waybills

• Ensure accurate documentation and timely dispatch of orders.

• Assist with stock and inventory tracking.

• Manage order fulfillment and shipping coordination.

Customer & Supplier Communication:

• Respond to customer inquiries via social media, email, or other channels in a professional and timely manner.

• Communicate effectively with suppliers regarding product orders, stock availability, and delivery schedules.

Other focus areas include:
Social Media Management:

• Develop and execute social media strategies across platforms such as Facebook, Instagram, Twitter, and LinkedIn.

• Create and schedule posts, ensuring consistent brand messaging.

• Monitor and analyse social media metrics to optimise performance and engagement.

Additional Responsibilities:

• Collaborate with other teams to create integrated marketing campaigns.

Stay up-to-date with social media trends, e-commerce developments, and digital marketing best practices.

• Content Creation:

Create high-quality, engaging, and visually appealing content for various digital platforms, including social media, email marketing, and website.
Capture photos and videos, as well as create graphics, to showcase products and promotions.

• Shopify Management:

Manage and update product listings on Shopify, ensuring accurate descriptions, pricing, and availability.
Assist with promotions and sales campaigns on the Shopify platform.
Requirements

• Grade 12 graduate minimum (a qualification in marketing, communications, or a related field is a plus).

• At least 3 years' previous experience with office administration duties, including order creation, packing slips, and shipping processes.

• Highly proficient in Microsoft Office and (non negotiable) PowerPoint and Excel

• Proven experience in social media management, content creation, and Shopify management.

• Proficient in social media platforms, scheduling tools, and analytics.

• Strong written and verbal communication skills, with an ability to engage with customers and suppliers.

• Basic design skills and knowledge of graphic design tools (e.g., Canva, Photoshop).

• Comfortable working with e-commerce platforms like Shopify.

• Strong organisational skills and attention to detail in office-related tasks.

Skills Required