Job Description

About Us

Are you curious, analytical, and passionate about understanding what drives customer decisions? Do you want to be part of a dynamic Sales & Marketing team that values innovation, collaboration, and growth? If yes, we want to hear from you!



As aMarket Researcher,you'll play a key role in helping us unlock insights that drive smarter business decisions. You'll support the Sales & Marketing team by conducting focused market research on current and prospective clients, gathering customer feedback, and assisting with competitor analysis. The role centres on collecting and organizing data to help the business understand its full potential with clients, customer needs, market trends, and competitor positioning.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk and complexities

together with

increased quality, efficiency and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

DOWNLOAD OUR ONE-PAGER

to find out more about who we are in a nutshell.

Duties & Responsibilities

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Market & Competitor Research

Conduct targeted research on current and potential clients to understand their needs, preferences, and behaviors. Monitor competitor activities, pricing strategies, and market positioning to identify opportunities and threats. Monitor customer feedback from call centre and CRM systems to integrate feedback and trends into customer databases.
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Data Collection & Analysis

Collect and organize data from external and internal sources. Use Excel, Google Sheets, or similar tools to clean, organize, and analyze data. Create visual summaries and dashboards to present findings clearly to stakeholders. Maintain a structured repository of research sources and outputs for future reference.
#

Sales & Marketing Team Support

Collaborate with team members to align research efforts with campaign goals and sales strategies. Assist in preparing presentations, reports, and client-facing materials using research insights. Participate in brainstorming sessions and contribute ideas based on market intelligence.
#

Learning & Innovation

Stay updated on market research methodologies and digital tools like ChatGPT or MS Copilot. Proactively suggest improvements to research processes and data usage. Demonstrate curiosity and initiative in exploring new ways to gather and interpret data.

Skills and Competencies

Analytical Thinking:

Able to interpret data, spot trends, and draw meaningful insights from customer and market research.

Technical Proficiency:

Comfortable using Excel or Google Sheets; exposure to AI tools like ChatGPT or MS Copilot is a plus.

Communication Skills:

Clear written and verbal communication; able to present findings effectively to internal teams.

Collaboration:

Works well in a team environment, contributes to group discussions, and supports shared goals.

Adaptability & Initiative:

Willing to learn, open to feedback, and able to adjust to changing priorities.

Integrity & Accountability:

Handles customer data responsibly, meets deadlines, and takes ownership of tasks.

Qualifications

Bachelor's degree or equivalent in Marketing, Business, Economics, or a related field. Academic or internship experience in market research, data analysis, or customer insights (advantageous). Familiarity with CRM systems or call centre environments is a plus. Comfortable using basic data tools like Excel or Google Sheets. * Exposure to AI tools such as ChatGPT or MS Copilot is beneficial.