Job Description

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 127-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.



Visit us at: www.metropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Build, strengthen and maintain relationships with key stakeholders and act as key contact to stakeholders regarding queries, products and services.

Requirements

Matric or equivalent Business related qualification 3 - 5 years' experience in a client engagement, sales or client service environment with proven
knowledge of client engagement principles and practices
Exposure to the health insurance and/or insurance industry

Duties & Responsibilities

Build and maintain good relationships with various stakeholders (e.g. clients, brokers, partners) so
the business can maximise value from these relationships.
Understand stakeholders' problems and challenges and identify ways the business could better
address those needs
Interact with stakeholders to explain products and service offerings, address queries and
strengthen their satisfaction with the business.
Assess level of client satisfaction with current products and services and make recommendations
to address shortcomings.
Function as a trusted and loyal advisor regarding business challenges stakeholders are facing, by
identifying competitive threats and recommending helpful strategies to help them realise their



business goals.
Analyse all benefits, risks, and costs of proposed strategies to determine whether they are viable. Provide information to internal teams to capitalise on opportunities to up-sell or cross-sell services
and products, based on insight generated in stakeholder engagements and needs.
Provide excellent service in order to maintain a positive reputation for the business. Resolve any escalated complaints in a prompt and professional manner to maintain good
relationships and stakeholder satisfaction.
Identify and report process and system failures and enhancements to improve stakeholder
experience

Competencies

Interacting with people Establishing Rapport Convincing people Articulating information Providing insights Developing strategies Managing tasks * Conveying self-confidence