Market Conduct Manager Job in Prime Meridian Direct

Market Conduct Manager

Johannesburg, GP, ZA, South Africa

https://www.mncjobs.co.za/company/prime-meridian-direct

Job Description

Are you a motivated and results-oriented professional with a commitment to fairness and quality? Join our team as a Junior Manager in the Market Conduct (Complaints) Department at a leading short-term motor insurance provider.

Main responsibilities

Leading a team of junior staff

Ensuring consistency in quality and inputs across teams

Monitoring inputs and conducting quality reviews

Identifying prevention measures and conducting corrective action reviews

Managing OSTI and engaging with claims decision-makers

Overseeing performance management and training

Identifying in-person red flags and managing departmental projects

Monitoring Rhythms and Routines in the function and managing queues

Reporting Duties:

Providing daily stats and exception reporting

Conducting corrective action reporting and complaint reporting

Delivering performance reporting (KPI)

Minimum requirements

Non-Negotiable:

Completed Degree, preferably LLB or BCom Law

Previous staff team leading / supervising or management experience.

Experience in Client Service, Claims or Complaints

Proficiency in MS Office

Teamwork oriented

Driver of results

Excellent time management skills

Attention to detail