Mandarin Speaking Service Desk Agent
Job Description
Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin?
As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact.
Requirements
-Speak, read and write Mandarin fluently
Duties:
-Receiving requests on the phone, by chat, by e-mail or requests sent online.
-Providing level 1 technical support to solve the requests sent from the customers.
-Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
-Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.
Location
-Sandton (hybrid)
To apply kindly send your updated CV and supporting documents to info@jai.co.za
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Job Detail
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Job IdJD1448163
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R20000 - 25000 per month
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Employment StatusPermanent
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Job LocationSandton, Johannesburg, South Africa
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EducationNot mentioned