Job Description

ELIGIBILITY



Suitable candidates Internal



and External



CLOSING DATE



04.07.2025



REFERENCE NUMBER



HSM 28/25 Ext



SALARY

TCOE:

R 1 556 812 p.a (T18)



DEPARTMENT



Communication and



Customer Services



DIRECTORATE



HUMAN SETTLEMENTS Manager_Communication & Customer Services



Requirements



Degree in communication, public relations, media, journalism,

and/or other related qualifications.



Up to ten (10) years' relevant experience, extensive

management experience in communication, stakeholder



management, social facilitation and customer service.



Computer literacy Code EB driver's licence.

Key Performance Areas



Managing and coordinating the development alignment

and implementation of business strategies, programmes,



plans for the directorate.



Managing and coordinating the implementation of a

streamlined reporting mechanism to sub councils in order to



ensure good working relationships.



Managing and coordinating the implementation of

partnership and stakeholder strategies for the directorate



with relevant political offices, civic society organisation and



other relevant stakeholders.



Managing the coordination, reviewing and implementation

of customer service delivery programmes/strategies within



and external to the directorate.



Managing and implementing the National Housing Consumer. Education Programme and establishment of tenant committees

for the directorate.



Developing, coordinating and presenting communication plans

at Project Steering Committees and various Council Structures.



Managing and controlling social facilitation and dispute

resolution at project level across the various functional areas



of Human Settlements.



Managing and controlling required deliverable associated

with utilisation, productivity, and performance of personnel.



Managing implementation of financial controls/procedures

and providing information to support financial planning



sequences.



Managing and controlling the development, administration

and maintenance of the housing needs data base.