Job Description

E-Z-GO is a global leader in light transportation, originally founded in 1954 in Augusta, Georgia, USA. It specializes in manufacturing golf carts, utility vehicles, personnel shuttles, and material-handling machines.
In South Africa, E-Z-GO offers:

• Electric and petrol golf carts
• Utility and hospitality vehicles
• Rental and refurbished options
• Parts and accessories
• After-sales service and support

E-Z-GO, has an exciting opportunity available for a Workshop manager at the Cape Town branch.
Position Overview
The Workshop & Parts Manager is responsible for overseeing all workshop operations, ensuring efficient scheduling of technicians and driver, accurate stock management, effective supplier relationships, and excellent customer service. This role plays a key part in maintaining high-quality and timely service and cart delivery.
If you have not received feedback within three weeks from closing date, you may consider your application as having been unsuccessful.
Specific Role Responsibilities
Workshop Management

• Ongoing high level communication with customers both written and telephonically.
• Costing and sending out quotation to customers.
• Plan and allocate the daily schedule for workshop technicians.
• Monitor workflow and turnaround times on services, repairs, and refurbishments.
• Review and capture service reports from technicians.
• Maintain workshop productivity and safety standards.
• Ensure quality control on all carts leaving the workshop.
• Excellent Customer Liaison
• Handle complaints professionally and promptly, ensuring customer satisfaction.

Parts & Inventory Control

• Order stock and parts from head office and approved suppliers.
• Receive stock, verify accuracy against delivery notes/invoices, and book it into stock systems.
• Monitor stock levels continuously and reorder in time to avoid shortages.
• Manage ordering, booking out, and stock control of all parts.
• Track parts usage against job cards and invoices.
• Maintain accurate records in the stock management system.
• Conduct regular stock takes and reconciliation.
• Act as the main contact for customers regarding workshop and service-related queries.
• Provide updates on job progress, timelines, and costs.

Finance & Administration

• Ensure all service and repair jobs are properly costed, invoiced, and paid before refurbishment or release of carts.
• Assist in preparing workshop budgets and controlling operating expenses.
• Maintain accurate workshop records for reporting and auditing purposes.
• Managing the entire warrantee processes.

Supplier & Stakeholder Relations

• Manage relationships with external suppliers (e.g., golf cart covers, spray painting, upholstery, etc).
• Source competitive quotations and negotiate pricing where needed.
• Ensure suppliers meet quality and delivery standards.

Team Leadership

• Ensure technicians are equipped with sufficient work clothing, tools, and resources to perform their duties effectively.
• Lead, motivate, and develop workshop staff and technicians.
• Monitor performance and provide feedback/coaching.

Fleet Management

• Ensure company vehicles are regularly serviced, repaired, and maintained in roadworthy condition.
• Manage renewal of vehicle licences and roadworthy certifications.
• Track and pay traffic fines promptly.
• Maintain accurate fleet records, including service histories, insurance, and operating costs.
• Monitor fuel usage and efficiency where applicable.

Qualifications and Experience
Minimum Experience:

• 5 years' experience in workshop management or a similar role.
• Mechanical/technical background (automotive, golf carts, or related).
• Strong parts management and inventory control experience.
• Exposure to customer service.
• Exposure to supplier negotiations.

Minimum Qualification:

• Grade 12, NQF Level 4 or equivalent

Preferred Qualification:

• Trade and occupational qualification

Minimum Requirement:

• Valid unendorsed driver's license
• Computer literacy with high level of accuracy.
• Working knowledge of Basic Conditions of Employment (BCEA).
• Technical competence across diverse brands - an advantage.

Skills and Personal Attributes
Competencies:

• Communication skills, including telephone skills
• Interpersonal Effectiveness
• Workshop Operations Expertise
• Personnel Management, including a working understanding of the application of labour legislation.
• Administration Skills
• Task/Priority Management
• Attention to Detail
• Accuracy
• Business Understanding
• Planning and Organising Skills
• Problem solving and Query Resolution
• Team player
• Working under pressure
• Deadline Driven/Results Orientation
• Occupational Health and Safety
• Empowering people
• Driving results
• Remaining composed
• Conflict management
• Managerial competence
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.

Personal Attributes:

• Committed
• Professional
• Resilient
• Project a professional, mature and positive image during all interactions.
• Friendly but firm and maintain emotional control with all business dealings.
• Very comfortable with high volumes of work, a fast-pace and tight timelines given that the workshop effectiveness, quality and productivity levels significantly affect turnaround times of the vehicles on the car rental fleet.

Skills Required