Job Description

Job Category: ACSA Job Group:An exciting vacancy exists at Bram Fisher International Airport for an experienced Manager Terminal and Landside operations within the Operations Management division.Key Performance OutputThe successful candidate will be reporting to the Local Airport Manager and will be responsible but not limited to the following:

• Facilitate and regulate capacity for each process and highlight any pressure points in terms of passenger and aircraft flow.
• Monitor and manage process and system efficiency within terminal operations (queuing and processing times) and recommend/implement remedial action where needed. Monitoring and approving the use of shared equipment, including gates, ticket counters, baggage carousels to ensure critical equipment and infrastructure is available during irregular activity.
• Provide view and make recommendations in terms of impact and availability of terminal infrastructure.
• Manage all airport functional areas' capacity (landside, terminal and remote sites) through coordinating with infrastructure maintenance and development projects to achieve a high level of infrastructure availability in a safe operating environment.
• Identify customer experience enhancement opportunities, develop and implement appropriate initiatives, through survey results.
• Collaborate, direct and coordinate stakeholders to ensure passengers are processed efficiently.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.
• Drive and implement regional integration plans of the airports.
• Implement company's quality management system (ASQ, AQI, QMS, SFS, etc) timeously and ensure that all non-conformances are addressed effectively.
• Manage and monitor all airport activities inclusive of terminal and remote property assets/facilities.
• Monitoring the performance of Airlines, tenants, concessionaires to ensure their adherence to airport rules and regulations and proposing remedial action.
• Ensure compliance to relevant statutory/legislative regulations, SOP's, operational standards, policies and practices applicable i.e Security, OHS, Environment, SACAA, Finance and Procurement.
• Manage departmental and teams' performance as per required standards.
• Participate in the compilation of annual operational budgets and monitoring of expenditure against budget and amendments to forecast if needed.
• Collate and compile, submit and present comprehensive monthly management reports.

Technical Skills and ExperienceThe following skills and experience will be required:

• Bachelor's degree (3 years - 360 credits) in Business administration / Operations management / Logistics or a related field, NQF level 7 is essential.
• Bachelor Honors degree in Business administration / Operations management / Logistics or a related field, NQF level 8 is advantageous.
• 5 years' Airport/ relevant operations experience is essential.
• 3 years' Supervisory/ Team leader experience is essential.
• Code B; Motor vehicle license.

Competencies

• Business Acumen
• Contract Management
• Analytical skills
• Report writing
• Problem solving
• Good communication skills
• Project Management
• Planning and organizing
• Negotiation skills
• Interpersonal skills
• Results orientated
• Adapting and responding to change
• Decision making
• Critical thinking
• Persuade and influencing

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.Should you not hear from us within 30 days of your application, consider your application unsuccessful.Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan