Job Description

Job Title: Manager - Service



Job Summary:

We are seeking a skilled and motivated individual to join our team as a Manager of Service. The ideal candidate will be responsible for overseeing the delivery of exceptional customer service, managing a team of service representatives, and ensuring customer satisfaction. The Manager of Service will also be responsible for developing and implementing strategies to improve service delivery, analyze data to identify trends, and make recommendations for improvement.



Responsibilities:

Supervise and manage a team of service representatives, including recruiting, training, and performance management Ensure that all customer inquiries and concerns are addressed in a timely and professional manner Develop and implement strategies to improve service delivery and customer satisfaction Analyze data to identify trends and make recommendations for improvement Collaborate with other departments to ensure seamless communication and coordination of services Monitor and track key performance indicators and report on progress to senior management Handle escalated customer complaints and provide solutions to ensure customer satisfaction Conduct regular team meetings to review performance, set goals, and provide feedback Stay up-to-date on industry trends and best practices for customer service


Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field Proven experience in customer service management or a related field Strong leadership skills and the ability to motivate and inspire a team Excellent communication and interpersonal skills Ability to analyze data and make data-driven decisions Proficiency in Microsoft Office and customer service software Knowledge of industry best practices and trends in customer service


If you are a dedicated and motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the position of Manager of Service. Join our team and help us create a positive and memorable experience for our customers.