Job Description

Purpose & Overall Relevance for the Organisation:
This role is responsible for maximising the profitability of the Retail Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores across EM South.
Key Responsibilities:

• Support the Retail & Consumer Excellence Director to deliver on large scale strategic projects and operational consistencies across EMS.
• Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
• Complete pre-project analysis, capturing current processes and practices across EMS and seek out existing best in class resources from Global and other markets.
• Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.
• To lead & support on key retail initiatives & projects across EMS Stores.
• Gain feedback and buy in from key stakeholders on policy/project drafts to ensure end product is understood and supported.
• Track progress of ongoing initiatives.
• Work closely with Local Operations on KPI opportunities and initiative needs to help achieve top line success.
• Drive a culture of sharing and adopting global best practices across all EMS
• Act as a single point of contact for retail initiatives and best practices across EMS and work closely with the Retail Consumer Excellence Director for each excellence project.
• Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
• Conduct frequent trade zone visits across all assigned EMS stores.
• Collaborate closely with local operations, Store Development, and Inventory Controllers to enhance back of house operations, layouts and management across EMS.
• Deep dive existing operational tools utilized across EMS to review opportunities for enhancements.
• Other duties as requested by your manager.

Key Relationships:

• Store Operations
• EMS Retail Operations leads
• EMS Finance, Legal, B&M, Sales Academy, IT
• EMS Country Retail stakeholders
• EMS Retail Consumer Excellence Team
• Emerging Markets DTC team

Knowledge, Skills and Abilities:

• Advanced user of MS Office suite of products
• Strong influential skills and understanding of the organization
• Project Management

Requisite Education and Experience / Minimum Qualifications:

• University degree in business, ideally with sales focus or equivalent professional experience.
• 4-5 years Retail operations experience.
• Understanding of Retail, Finance, Internal Control.
• Industry experience in Sports/Fashion/FMCG.
• Project Management experience

Skills Required