Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



To create, manage and maintain a central complaints management quality assurance function for CHNW SA and its value chain. To monitor adherence to regulatory requirements, policies, the end to end Complaints Management framework and minimum standards implemented across CHNW and its value chain.

Qualifications

Minimum Qualifications

Degree in Banking

Minimum Experience

5-7 years experience in all facets of the banking service environment and its associated products, processes and systems.Experience in customer complaints and the impact of regulation on customer service (e.g., FSCA, TCF, etc.). Experience in problem identification and data analysis. Able to work across multi-disciplinary teams to investigate and implement solutions.

Additional Information

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Strategies
• Directing People

• Call Reporting
• Compliance
• Customer Reception and Channelling
• Digital Analytics and Reporting
• Product Knowledge

Standard Bank