Job Description

Motus Toyota Cape Gate currently holds a vacancy for a Manager: Parts.

Reporting to the Dealer Principal, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all Toyota requirements and targets are met and exceeded
Specific Role Responsibilities

• Monitor sales to ensure that emphasis is placed on profitability

• Ensure the sale of all necessary items to support Customerxe2x80x99s requirements

• Ensure that the department achieves budget objectives and Toyota purchase targets

• Ensure that stock levels are in accordance with budget and Toyota standards

• Ensure that discounts are monitored and that corrective action is taken when necessary

• Control all budgetary spending and ensure that it remains within target

• Discuss significant variations in budget with Dealer Principal

• Monitor all overheads and stock values

• Report to Dealer Principal the debtorxe2x80x99s situation and highlight any variation from Policy

• Operate within purchasing budget (number of weeksxe2x80x99 stock) xe2x80x93Toyota Standards

• Organize sales promotions to boost sales

• Plan, initiate and promote parts sales events

• Cooperate with other departments in their campaigns

• Draw up and initiate parts marketing plans

• Promote and sell parts by visiting existing and prospective clients

• Ensure that sales staff maintains constant contact with existing and prospective clients

• Maximize accessory sales through New Cars

• Ensure lost sales are been recorded and records utilized

• Hold weekly Kaizen meetings to discuss opportunities and issues and Sales performance

• Ensure that all orders are completed within Customersxe2x80x99 requirements and that all necessary follow-ups are carried out

• Examine all major transactions to determine how Customer service may be improved

• Attend to all necessary inquiries promptly, efficiently and timeously

• Ensure absolute clarity in all Customer communications

• Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments

• Ensure that stock levels are promptly and accurately updated

• Monitor Customer credit facilities and ensure due payment

• Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis

• Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them

• Print a B/O report and discuss with staff at least once a week

• Monitor negative stock to ensure accuracy of stock movement, B/O and stock file

• Sign off all credit notes & buyouts

• Follow up on parts bought and not sold

• Establish and maintain the number of adequately trained staff needed to achieve industry and Toyota standards

• Recruit, select, develop and remunerate staff

• Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results

• Ensure high standards (of all staff) of performance.

• Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories

• 3 yearsxe2x80x99 Parts Manager experience is essential.

• A minimum of Grade 12.

• Valid Driverxe2x80x99s License

• Clear Criminal Record

• Motor industry experience is essential

• Computer literacy is essential

• Kerridge & E-Toyota system knowledge is essential

• Must have excellent verbal communication skill

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