Job Description

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To drive excellence in hospitality service delivery at the Baker Street Campus, Standard Bank's flagship building. This role translates strategic hospitality objectives into effective operational plans, managing the team and vendor relationships to ensure exceptional guest experiences, continuous improvement, and full compliance with all standards and regulations. The ultimate goal is to enhance Standard Bank's brand and create a premier hospitality environment at Baker Street.
Qualifications

• A Degree in Hospitality and Tourism is required.

Experience Required:

• 8-10 years Proven experience (8+ years) in hospitality leadership, with a strong focus on managing service delivery and enhancing customer experience in corporate settings. Requires a strategic and entrepreneurial mindset, excellent organisational skills, and the ability to lead and inspire teams to achieve exceptional results. Experience working in a highly visible or flagship environment is preferred.

Additional Information
Key Responsibilities:

• Drive operational excellence and deliver exceptional guest experiences at the Baker Street building. Lead, develop, and manage the hospitality team - front-of-house, catering, support staff, executive dining, boardroom solutions, events, and vending - fostering growth and enhancing capabilities.
• Oversee performance management to ensure team members meet organisational goals, align their development with the team's mandate, and uphold the highest service standards.
• Establish a culture of service excellence within the Hospitality function at the Rosebank point of representation to optimise thecustomer experience, ensuring high standards of quality, responsiveness, and stakeholder satisfaction.
• Provide thorough oversight for the Baker Street Campus to ensure the consistent delivery of high-quality hospitality services across all touch-points, including catering, events, restaurants, coffee shops, meeting rooms, executive dining and vending.
• Establish a high-performance culture within the Hospitality Management capabilities by effectively managing all aspects of the employee lifecycle - from recruitment to exit. This includes performance management, training and development, discipline and grievance handling, retention and rewards, as well as people administration, to foster a motivated, engaged, and high-performing team.
• Continuously monitor daily operations, swiftly addressing and resolving service issues to maintain operational excellence and stakeholder satisfaction.
• Develop, implement, and uphold comprehensive service standards and standard operating procedures (SOPs) to ensure uniformity, efficiency, and excellence in all hospitality services.
• Oversee the end-to-end planning and execution of internal and external events, ensuring all aspects are managed efficiently and to the highest standard.
• Lead and execute the People and Culture plan, incorporating a comprehensive succession strategy to ensure a robust pipeline of talent within the Hospitality Management capabilities, fostering a healthy and sustainable talent landscape.
• Lead and drive the seamless delivery of all hospitality elements, including catering, room setup, audiovisual support, and other event logistics, to ensure a smooth and successful event experience within the Baker Street facility, the flagship building for the Standard Bank organisation.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Developing Strategies
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Making Decisions
• Meeting Timescales
• Producing Output
• Seizing Opportunities

Technical Competencies:

• Commercial Acumen
• Environmental Management
• Ergonomics
• Financial Acumen
• Financial Analysis
• Financial and Accounting Control
• Occupant Services
• Occupational Health and Safety
• Procurement Process
• Project Management (Project Mgmt)
• Purchasing
• Real Estate Management
• Stakeholder Management
• Supplier Relationship Management
• Supply Chain Management

Skills Required