Job Description

Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, undefined, Johannesburg, Baker Street 30
Job Type: Full-time
Job ID: 80418265
Date Posted: 12/1/2023



Manage and lead a team of Fraud Detection Analysts and Team Leaders, by planning, organizing and responsibly managing the operational area for rigorous fraud detection while protecting Customers and the Bank. To drive the culture of operational excellence whilst keeping the Customer at the heart of all that we do.
Be accountable for ensuring high quality, differentiating and efficient customer service is provided to customers by the Fraud Detection Analysts and Team Leaders.

Qualifications

Qualifications

Risk Management Degree

Experience

8-10 years experience in all facets of the banking service environment; products, processes, and systems with experience in fraud risk management across banking products and platforms
Experience in a leadership role in fraud or similar environment
Additional Information

Behavioural Competencies

Upholding Standards
Establishing Rapport
Making Decisions
Developing Strategies
Interpreting Data

Technical Competencies

Comprehensive knowledge of transactional systems, processes, and procedures in the industry
Ability to analyse and problem solve and knowledge of relevant legislation within Banking context
Ability to analyse situations and issues, identify options, draw logical conclusions, and sound inferences, determine, and recommend practical sources of action utilising good judgment and strategic thinking
Ability to manage and lead people to deliver high levels of operational excellence and customer service
Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za