Manage and lead a team of Fraud Detection Consultants and Team Leaders, by planning, organizing and responsibly managing the operational area for rigorous fraud detection while protecting Customers and the Bank. To drive the culture of operational excellence whilst keeping the Customer at the heart of all that we do. Represent the Business Unit at relevant Governing Committee sessions (RGC & NAPBBS). Other deliverables allocated by management to be dealt with in a professional and efficient manner.
Qualifications
Completed Matric
Risk Management Degree
Experience
8-10 years
Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms. Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment. Experience in a leadership role in fraud or similar environment. Comprehensive knowledge of transactional systems, processes, and procedures in the industry. Ability to analyze situations and issues, identify options, draw logical conclusions, and sound inferences, determine, and recommend practical sources of action utilizing good judgment and strategic thinking. Ability to manage and lead people to deliver high levels of operational excellence and customer service.
Additional Information
Behavioral Competencies
Developing Strategies
Directing People
Establishing Rapport
Generating Ideas
Interpreting Data
Technical Competencies
Data Management (Administration)
Fraud Detection and Management
Query Resolution
Risk Management
Verbal Communication
Written Communication
Please note:
All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
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