Job Description

Job Title: Manager: Debt Management
Position Reports To: Senior Manager: Taxpayer Compliance
Division: Taxpayer Engagement - KZN
Location: Durban
Advert Closing Date: 1 July 2025
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa by establishing relations with taxpayers and their respective tax practitioners/representatives to ensure increase in tax compliance. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to this position.
Job Purpose
To effectively manage debt book through finalization of the allocated debt cases to reduce the debt book.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's degree or Advanced Diploma (NQF 7) in Taxation, Accounting, Financial Accounting Tax law or International Tax.
Minimum Experience
AND 8-10 years' experience in Debt management, of which 3-4 years at Junior Management Level at Operational management level.
Alternative
Senior Certificate (NQF 4) AND 15 years related experience in Debt Management/Collections environment of which 3 - 4 years at a junior management level
Added advantage:
Experience in Auditing with completed articles/Legal Collections.
Job Outputs:
Process

• Act as the bottom-line drivers of tactical implementation within the context of business

unit excellence and performance improvement.

• Develop and maintain standard operating procedures (SOP) and quality and service

standards, to be adhered to in area of accountability.

• Direct, control, coordinate and optimise budgeted resources to meet specific objectives

and deliver agreed results and productivity requirements.

• Ensure the development and implementation of a practice in alignment with operational

policy and procedural frameworks.

• Implement tactical strategy and delivery plans through the development of operational

activities, ensuring the achievement of operational targets.

• Plan for handling work outputs, pull together interdependent activities and specify

priorities, standards and procedures to ensure tactical implementation.

• Provide periodic reports on performance against plan & progress on short-term initiatives

& use to realign tactical plan and objectives appropriately.

• Recommend changes to optimise processes, systems, policies and procedures, and

execute the implementation of change and innovation initiated by the organisation.

• Timeously communicate top-down policy modification, objective achievement progress

and critical success factors to impacted stakeholders
Governance

• Implement governance, risk and compliance policy in own practice area to identify and

manage governance and risk exposure liability.

• Manage and or advise on the translation and application of policy in a specific functional

area.
People

• Develop and implement appropriate people capacity plans in line with delivery and

efficiency targets, on budget and in partnership with specialised area.

• Develop and maintain a team that is capable for operating to their full capability and

provide appropriate skills, knowledge and experience.

• Plan and implement enhanced organisational efficiency by identifying and addressing

development requirements and providing tools for people resources.

• Translate performance expectations into specific metrics and goals to identify and provide

effective services, solve problems and achieve objectives.
Finance

• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise

expenditure and report on cost efficiency.

• Implement and monitor financial control, management of costs and corporate governance

in area of accountability.
Client

• Develop and ensure implementation of a practice that builds service delivery excellence

and encourages others to provide exceptional stakeholder service.

• Manage an integrate service excellence culture, which builds rewarding relationships and

provides opportunity for feedback and exceptional service.

• Build strong relationships and implement service level agreements that promote SARS

with internal and external stakeholders.
Behavioural competencies

• Accountability
• Fairness and Transparency
• Honesty and Integrity
• Problem Solving and Analysis
• Respect
• Stakeholder Engagement and Management
• Trust

Leadership Competencies

• Concern For Impact of Own Behaviour On Others
• Nurtures Future Talent
• Develops Teams and Nurtures Interdependency
• Inspires Others to Positive Action
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity
• Ability to Translate Strategy Into Execution

Technical competencies

• Business Acumen
• Debt Management
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• IT Strategy and Planning
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Change Management

Compliance Competency

• GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.