Manager, Customer Relations

Johannesburg, Gauteng, South Africa

Job Description


Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



To develop, embed and provide guidance on the advisory sales process to SBFC in line with the general code of conduct. To oversee the resolution of all internal and external complaints (ombudsman, internal, FAIS, etc.). To ensure the monitoring and provision of assurance on the adequacy of processes and procedures across SBFC.

Qualifications

Minimum Qualification

  • Degree in Business Commerce
  • Legal degree would also be considered.
  • Post graduate Diploma in Financial Planning would be advantageous
Experience
  • 5 - 7 Years Experience in the Financial Planning industry, Operational Risk and Compliance.
  • The Financial Planning Process as prescribed by the Financial Planning Institute, FAIS, FICA.
  • Experience in legal matters an advantage
Additional Information

Behavioural Competencies
  • Negotiating
  • Accurately interpreting data
  • Implementing procedure
  • Understanding and adhering to regulations and compliance
Technical Competencies
  • Knowledge of financial planning systems and SBFC systems
  • Manage internal relationships with SBFC, Wealth, PBB SA, Group Internal Audit, Compliance, Regulatory Services
  • Engages regarding all advisory, monitoring and complaint matters.

Standard Bank

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Job Detail

  • Job Id
    JD1259758
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned