Job Description

Location: ZAF - Sandton, Meadowview Ln (Johannesburg, Healthcare)
Job Posting Title: Manager, Contact Centre, Healthcare
Time Type: Full Time
Main Purpose of the Role
We require an energetic, service oriented and solutions driven manager for the DSV Healthcare Contact Centre. The incumbent will be required to lead, motivate and direct the resources of the Contact Centre to achieve the department and company goals. This includes people management; reviewing operational goals, developing and implementing plans in support of these goals; resource management; handling escalations; client engagement and issue resolution and serving as the business owner of specified company systems functionality.
Job Related Requirements

• Grade 12
• Minimum 10 years working experience in a Contact Centre or similar external facing service team environment
• Minimum 3 years' experience in managing people
• Thorough understanding of and experience working with a pharmaceutical warehouse management or logistics service system (Delta an advantage)
• Excellent interpersonal and communication skills (written & verbal)

Duties & Responsibilities

• Lead, motivate and direct resources (people & systems) within the Contact Centre
• Reporting on Contact Centre activities, performance and focus areas
• Drive best fit IT solutions for efficiency and service improvement
• Review Contact Centres procedures for improvement and ensure are maintained as current
• Manage adherence to procedures
• Manage direct and indirect reporting line team members within the Contact Centre
• Manage cost centre for Contact Centre (including monthly review and annual planning)
• Own relationship with and manage third party ordering platform service providers
• Must be able to easy adapt to situations
• Must be able to easily adapt to situations

Computer Skills

• Microsoft Office Suite

DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
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Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
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Job area: Managerial
Manager, Contact Centre, Healthcare
Sandton

Skills Required