Job Description

Job Overview

Business Segment:

Corporate & Investment Banking

Location:

ZA, GP, Johannesburg, 5 Simmonds Street

Job Type:

Full-time

Job Ref ID:

80422938A-0002

Date Posted:

1/26/2026







To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.



Qualifications

Type of Qualification:

Diploma

Field of Study:

Business Commerce



Experience Required

Service Management

Operations

1-2 years

Exposure to / direct experience managing people preferred



1-2 years

Seasoned knowledge and / or exposure to CIB products, services and channels (including Onboarding, Equities, Payments)



3-4 years

Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred . Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.



Additional Information

Behavioural Competencies:

Articulating Information

Developing Strategies

Directing People

Embracing Change

Interacting with People

Inviting Feedback

Making Decisions

Resolving Conflict

Showing Composure

Team Working

Understanding People

Upholding Standards

Technical Competencies:

Active Listening

Client Servicing

Continuous Improvement

Data Analysis

International Market Knowledge

Product and Services Knowledge

Query Resolution

Root Cause Analysis

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za