Job Description

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.
Qualifications
Type of Qualification: Diploma
Field of Study: Business Commerce
Experience Required
Service Management
Operations
1-2 years
Exposure to / direct experience managing people preferred
1-2 years
Seasoned knowledge and / or exposure to CIB products, services and channels (including Onboarding, Equities, Payments)
3-4 years
Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred . Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.
Additional Information
Behavioural Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis

Skills Required