Job Description

Global Delivery Centre (GDC) Operations Manager of Professional Services
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the South Africa Cape Town office.
POSITION OVERVIEW:
MRI Software is seeking an experienced and motivated Operations Manager to lead a team of approximately 14 back-office professionals providing shared services to the EMEA Professional Services department. The role requires strong leadership, operational management, and coordination to ensure the delivery of high-quality services in operations, project coordination, and PMO services. The successful candidate will report directly to the Director of Professional Services in South Africa, with a dotted line to the Operations Director in EMEA, and will play a key role in building a high-performing team.
RESPONSIBILITIES:
Team leadership and people management, focusing on fostering a strong culture of collaboration, accountability, and excellence
Oversee the hiring, training, ongoing development, and performance management of team members
Inspire and ensure the team delivers operational, project coordination, and PMO services at the highest standard and to meet organisational objectives
Continuously monitor performance metrics and processes to identify areas for improvement, efficiency gain and suggest corrective actions where necessary
Drive commonality of approach and service delivery across the EMEA region, ensuring alignment with global strategies
Act as the primary point of contact for internal stakeholders within the EMEA Professional Services department, ensuring expectations are managed, and issues are resolved in a timely manner
Provide regular updates to senior leadership on team performance, key challenges, and opportunities
Collaborate closely with the Operations Director for EMEA to shape, develop, and support the scaling of services and operational models as the needs of the business evolve
REQUIREMENTS:
5+ year experience in operations, project management, or shared services roles, with at least 3 years in a leadership or team management capacity
Strong understanding of back-office operations, project coordination, and PMO services
Proven experience in motivating and leading diverse teams, fostering high-performance cultures, and delivering operational excellence
Ability to thrive in a dynamic, fast-paced environment, manage competing priorities, and maintain a client-centric focus
Excellent communication, documentation, organisational, presentation and problem-solving skills
Familiarity with resource management, with a focus on process optimisation, improvement, and efficiency
Experience working in a global or multi-regional environment is a plus
We're obsessed with making this the best job you've ever had!
We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Skills Required