To project manage the planning, execution, and generation of analytically informed personalized, product and service conversations for campaigns in accordance with business plans and objectives; aimed at Acquisition, Right-Sell, Entrenchment and Retention. Responsible for the design (In-partnership), execution and management of developed campaigns spanning across PPB, BCC, Wealth & Investment and across all channels (e.g., physical, and digital - [Email, SMS, App, WhatsApp, Conversation portals
Qualifications
Type of Qualification:
First Degree
Field of Study:
Business Commerce
Experience Required
3-4 years experience in campaigns design, customer journeys and campaign execution; understanding of campaign life cycle management, and experience in campaigns environment disciplines. Ability to work within a multidisciplinary team and environment and have significant project management experience. Understanding of the relevant legislation and regulation (such as POPIA, KYC, FICA and any other marketing related regulations) and understanding of the importance of contact management principles and the i
3-4 years understanding of the relevant legislation and regulation (such as POPIA, KYC, FICA and any other marketing related regulations) and understanding of the importance of contact management principles and the impact thereof. Understanding of the requirements of the various product business units relating to sales and marketing. Experience working with CRM systems like Teradata CIM and VCX, SAP Customer Experience, Unica, Altarian and Salesforce Marketing Cloud
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Checking Things
Examining Information
Exploring Possibilities
Interpreting Data
Meeting Timescales
Producing Output
Providing Insights
Team Working
Upholding Standards
Technical Competencies:
Customer Understanding (Consumer Banking)
Data Measurement
Data Quality
Knowledge Classification
Product Knowledge (Consumer Banking)
Project Management (Project Management)
Stakeholder Management
Please note:
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